Help center
Answers to the questions we hear most. Still stuck? Our team replies within a few hours.
Orders and delivery
Most codes arrive within seconds. We issue the code as soon as your payment confirms on Solana.
In the email we send when your order completes, and under Orders in your account if you were signed in when you bought it.
Check that your brand account is in the same region as the card. If it still fails, contact support with your order number.
Payments
Connect your Solflare wallet to pay directly in 1 click, or scan the Solana Pay QR code with any wallet supporting SOL or USDC on Solana.
If you underpay, send the difference before the payment request expires. If you overpay or the order can't be completed, contact support with your order number and we'll help.
Payment requests last 15 minutes. If you already sent payment, check its status from the order page before creating a new request.
Your account
No. Your Solflare wallet is your identity. Connect your wallet to view past orders, track rewards, and manage your gift codes without passwords.
Gift cards are region-locked by the brand. Choose your country in the header to see the cards that work where you are.
Contact support from the email address on your account and we'll remove your personal data, keeping only what the law requires.
Purchase limits
- Per order
- $2,000
- Per day
- $5,000
- Per card
- Set by each brand, shown on the card page
Talk to a person
Include your order number and we'll get you sorted faster.